Welcome to tb.lx – we are building sustainable transportation solutions in a hybrid work setup. Join us – we are looking for you!   

As an IT Business Support Specialist, you will play a key role in managing our infrastructure service, acting as the main point of contact for all topics related to the IT base infrastructure and managing local projects. 

In your day-to-day work, you will monitor and manage the lifecycle of our IT infrastructure, manage our suppliers (responsible for our workplaces and service desk), support the infrastructure planning and implementation, while also designing non-standard solutions for different business demands.  

WHAT YOU WILL BRING TO THE TEAM:   

• Degree in an IT related subject;
• Strong knowledge of IT infrastructure workplace topics (macOS, iOs, Microsoft Windows) and modern endpoint management (Microsoft Intune);
• Solid knowledge in network architecture
• Experience with Agile methodologies – Kanban, Scrum, etc. – and familiarity with guidelines, and recommendations for these; 
• Highly motivated to help colleagues to solve their issues;
• Experience with deep trade-off thinking when reviewing technical decisions; 
• Experience working in a feedback and knowledge-sharing driven culture; 
• Passion for understanding people, conflicts, and the solutions needed to solve them; 
• Fluency in written and spoken English;
• Availability to be in the office one day per week.

NICE-TO-HAVE:  

• Experience managing suppliers;
• Experience coordinating projects;

WE’D LOVE TO MEET YOU IF…   

• You are motivated by working on impactful products; 
• You thrive working in a real hybrid work setting;  
• You are open to a transparent feedback culture;  
• You have strong sustainability values;  
• You always communicate witha positiveintent.

BENEFITS  

Financial   

• You will receive a fair salary that reflects the job market, your experience, and your impact; 
• A monthly remote allowance to help you coveradditionalexpenses due to working from home; 

• A lunch allowance that can be used for meals with your colleagues, shopping in the supermarket, or having dinner out with friends; 
• We have two flexible vacation days for cultural and religious holidays that are not included in the Portuguese holiday calendar, and in your first year, you will have up to 24 vacations days; 
• A flexible monthly budget to spend on benefits of your choice (varying from childcare and elderly support, streaming, music subscriptions, books, or even plane tickets, and more). 

Hybrid company  

• You will have work-life flexibility: we are a hybrid company. This means we trust you to choose where you work best: from our office in Lisbon, from your home, or from any other place in the world (as long asit has a stable internet connection);
• We equip you with the proper working tools: a MacBook and an iPhone, and everything you need to work comfortably from wherever you are (monitor, laptop support, etc.);
• You will have relocationassistanceif you live outside Portugal (and we can help you with a Tech Visa);
• When you are working from our office in the heart of Lisbon, you will find free healthy snacks and drinks available;
• We also want to keep our people-centric culture, so we do in-person team events sometimes, which you’re welcome to join whenever you want! 

Career Development  

• As an IT Business Support Specialist, you’ll be actively supported by your People Partner and People Manager;
• You will have people investing and working alongside you on achieving your personal and professional goals, through the creation of a customized Personal Growth Plan; 
• You will have access to training materials and a training budget, so you can follow a personalized learning path that meets your needs; 
• You can join our internal Mentorship Program (either as a mentor or mentee); 
• You will have access to a professional coach if you need some help along the way; · 
• Attb.lx, we keep our internal mobility possibilities open, so you can be creative when you think about your career progression. 

Wellbeing & Family  

• You and your family will receive private health insurance; 
• Mental Health: we provide access to professionals in the field, as well as the possibility to use your monthly, flexible budget for other expenses like mindfulness apps and gym subscriptions; 
• Family Care: your monthly flexible budget can also be used for childcare or elderly support; 
• Work-life empathy: we understand that as individuals, we all have our needs in all the dimensions of our lives, so we give you the flexibility and autonomy to organize your working hours and dedicate time to the other dimensions of your life.